Changing Device Installation Location

Learn what to do when you need to change the installation location of your device.

What should I do if I'd like to change the location of the device to install?

The steps depend on whether your new location uses the same WiFi network:

If the WiFi name and password at the new location are exactly the same as the original location, you simply need to:

No device reset is required in this case.

If the WiFi name or password at the new location is different, you need to reconfigure the device:

Wake up the device and long press the reset button for 5 seconds
Wait until you hear "system reset" - the device will enter configuration mode
Delete the current device from the app's device list
Re-add the device as if it were a new product, following the initial setup process

Make sure to delete the old device entry from your app before re-adding it to avoid duplicate entries.

The steps depend on whether your new location uses the same WiFi network:

If the WiFi name and password at the new location are exactly the same as the original location, you simply need to:

No device reset is required in this case.

If the WiFi name or password at the new location is different, you need to reconfigure the device:

Wake up the device and long press the reset button for 5 seconds
Wait until you hear "system reset" - the device will enter configuration mode
Delete the current device from the app's device list
Re-add the device as if it were a new product, following the initial setup process

Make sure to delete the old device entry from your app before re-adding it to avoid duplicate entries.