How to Add WiFi Smart Device

Learn how to add WiFi smart devices and troubleshoot when the device fails to be added.

How to add WiFi smart device, and what to do if the device always fails to be added?

The APP supports QR code and sonic wave configuration to connect devices to WiFi. If the configuration fails, please check the following:

a. Ensure the Device is in Configuration Mode

Make sure that the smart device is in configuration mode. For WiFi products, the blue light will be flashing, and some products have voice prompts when entering the configuration mode.

b. Check the LED Status After Configuration Failure

After the device configuration fails, the device LED may be in one of three states:

LED Status	Meaning	Action
Blue light on	Device has received configuration information	Proceed to next step
Blue light blinking	Device is still in configuration mode	Wait or retry configuration
Red light on	Connection failed	Check WiFi password or router coverage

If the red light is always on, check if the WiFi password is incorrect or if the device is out of WiFi router coverage range.

c. Device Bound to Another Account

If the device blue light is always on after the configuration, however, the configuration still fails, you need to investigate the reasons for the failure. For example, if the device is already tied to another account, you need to contact after-sales service.

Please contact our customer support if you need help unbinding a device from another account.

d. Restart and Retry

If all the above-mentioned checks are OK, just try restarting your phone and router, then try again.