4G Solar Security Camera

Setup, installation, and FAQ guide for the 4G LTE solar-powered security camera using the UBox app.

Thanks for buying our products. This manual covers setup, installation, and common questions for the 4G Solar Security Camera (V25.1.1).

Warranty

Please activate your free 2-year warranty via the below link: https://www.hosafe.com/pages/Warranty-11537214.html

If you do not activate the above warranty link, you will have only 1-year basic warranty service, please kindly note.

Any problems when using the cameras, please feel free to contact us via Email or Live chat, we'll reply in 12 hours.

Email: [email protected]
24x7 Live Chat: UBox App Online Support
Call Center: +1-888-651-0710

If the camera is still under warranty, we will replace a new one if we cannot fix it, and there is not any other cost for you.

Multi-Language User Manual and Tutorial Video download via the below link: https://www.hosafe.com/pages/Software-Manual-11537213.html

1. Preparation Before Setting the Camera

This 4G camera does not support WiFi, and it can only work locally. If you want to buy a cellular security camera working in another country, please buy the global version, or contact us to get the info.

1.2 UBox App Download & Installation

Search the app "UBox" in the App Store / Google Play Store, or scan the QR code shown in the app store listing.

Allow all permissions when you run the app for the first time!!!

Open the app and register with your email (e.g. [email protected]), set and confirm a password.

Complete registration. A validation mail is sent to your email — click the link in the email to complete validation.

Or log in with a third-party account.

2. Add the Camera to UBox App

Tap "Add a Device".

Tap "Setup 4G Device".

Turn on the camera. You can see the working indicator is red, and it changes to blue in about 20 seconds. When the indicator stays blue, that means the camera has connected to the 4G LTE cellular network and you can add it to the UBox app now.

Tap "Blue light is solid" and "Next".

Tap "OK" to allow the UBox app to access the phone camera and scan the QR code on the security camera.

Scan the QR code on the camera sticker.

The default name is "Device" (you can rename it) and the default group is "My home". Tap "Finish".

Congratulations! The camera has been added to the app successfully. Tap "OK" to see the camera in the device list, then tap the camera view square to watch the live view.

Indicator Light Status

Light	Status
Light is off	Sleeping or Power OFF
Red	Starting
Red & Blue	Trying to connect 4G network
Blue	Connected to 4G network
Start in red, then change to blue	Triggered by motion, start recording

Please charge the battery with a 5V phone power adaptor before installation.

3. App UI Introduction

Device list & home screen

Camera name (you can edit it on the setting page).
Quick setting for sharing camera, cloud storage, and delete device.
Camera online/offline status.
Cellular data query — check and charge cellular data.
Share the camera to another phone. Use the new phone to register a UBox account, then you can share to that account.
Notification switch — you will not receive notifications if you turn it off.
Cloud Storage Plans.
Playback the videos from Cloud Storage. To play back videos on the micro SD card, go to the live picture page and tap the TF/Cloud icon to change to TF card recordings.
Customer Service, 24/7 Live Chat.
App Common Setting and FAQs.

Live view controls

HD/SD switch (HD = High Definition, SD = Standard Definition).
Advanced setting page.
Viewer number.
Battery status.
4G LTE signal.
Pan / Tilt / Zoom control.
Flood light and infrared light switch. When the floodlight is ON, the night vision is colorful; when the infrared light is ON, the night vision is black/white.
Full screen.
Cloud Storage mode shown by default. After opening cloud service you can see the recordings (30-day free trial). If you inserted a micro SD card, tap it to change to TF card mode to see the recordings on the card.
Tap to play back recordings.
Tap to download recordings to your phone.
Microphone ON/OFF (default is off) — tap to talk with the camera. Allow the permission when using it the first time. To avoid wireless microphone noise, you should test 15 ft away from the camera.
Record and save to your phone (allow the app to access the phone's photo album).
Pan/Tilt moving speed — High / Medium / Low, 3 levels, default is medium.
Rotate console.
Take photos and save to your phone (allow the app to access the phone's photo album).
Zoom In & Zoom Out.
Speaker ON/OFF (default is off) — turn on to hear the sound from the camera side.

Device settings

Edit device name.
Manage storage ways, cloud videos and SD card recording; check SD card status and format SD card.
Image direction adjustment (usually not used).
Motion detection switch and sensitivity.
The working schedule of motion detection.
Camera siren switch — when the camera is triggered, it sends a siren sound to warn the visitor.
How long the camera records when triggered, default is 10s. A longer time will drain the battery faster.
Working Indicator ON/OFF switch.

4. Camera Installation

Wall mount and PIR sensor installation height diagram

Please install the camera at an open position that can get enough sunshine.
Please do not install the camera too high. Because the PIR sensor working distance is only about 15-25 ft, to make sure the motion sensor works well, the installation height should be 7-10 ft.
Please test 4G LTE cellular signal strength before fixing it on the installation position — it should be Medium or Good.

5. Solar Panel Installation

Solar panel bracket and direction adjustment diagrams

Choose a location with direct sunlight and fix the solar panel bracket.

Install the solar panel.

Adjust the solar panel direction to make sure it could get direct sunlight.

Fix the solar panel power cable to the camera bracket with the cable buckle (a swaying cable may disconnect from the camera).

When connecting the solar panel to the camera, open the whole rubber and make the power cable go through the rubber port, connect it to the camera well, then close the rubber.

The charging indicator light is red in the day time, and you can see the charging icon when you view the live stream. Make sure the camera is always charging in the day time; otherwise the connection is not good and you have to plug in again.

6. PIR Motion Detection

PIR detection distance:

PIR sensitivity High: 25 ft
PIR sensitivity Low: 10 ft

In the default setting, the PIR sensitivity is High. To turn off motion detection or adjust the sensitivity, go to Setting → Activity detection.

Important tips for PIR setting:

Off — no longer triggers (most power saving).
Low — long-time linger trigger (low power consumption).
Medium — short-time linger trigger (very power consuming).
High — immediately triggers (most power consuming).

What if I do not receive a motion detection alert?

Make sure the camera setting page "Activity detection" is ON.
Go to phone 'Setting' page → Notification → UBox App → Notifications → turn on "Allow Notifications".
Reboot your internet router, the camera, and your phone, and make sure the camera can get a strong signal.

Usually iPhone does not have a problem receiving alerts, but for Android phones you may need to check the phone setting and allow permissions for the UBox app.

8. Camera Reset

Press the reset button for 5 seconds. Release the reset button once you hear a "Ding" sound or the camera says "System Reset". The camera will restart in 1 minute, and then you set up the camera as brand new.

9. Important Things You Must Know

Usually this cellular camera can only work with our SIM card; it does not support other carriers' SIM cards. If you do want to use your own SIM card, contact us via the UBox app or by email: [email protected].
There is only 300MB free data for testing. The camera will be offline if the data runs out, so please charge it ASAP.

How to check the data balance

Tap "Cellular data query".

View the ICCID, carrier, validity period, and the 4G service remaining traffic. You can save the info to your album.

How to charge the 4G cellular data & monthly fee

Tap "Cellular data query".

Tap "Recharge of traffic package".

Subscribe a data plan, then tap "Purchase service".

Available data plans include: one month, three months, six months, one year, and two years enjoy service.

10. FAQs

Q: Why can I not add the 4G camera? A: First of all, please make sure the camera has power and it is working locally (e.g. if you buy it in the US, it cannot work in the EU; if you buy it in the EU, it cannot work in the US — all cameras can only work locally except the Global Version).

Q: Can I use my own SIM Card? A: No, this 4G camera can only work with our SIM card. If you do want to use your own SIM card, contact us via the UBox app or by email: [email protected].

Q: Can I use this camera in other countries? A: No, different countries have different version cameras and they can only work locally. Please buy the global version if you want to take it to another country.

Q: Why doesn't my camera stay online? A: Maybe the camera battery runs out or the data traffic runs out. Please check and recharge in the UBox app. If you cannot fix the problem, contact us via the UBox app or by email: [email protected].

Q: Why does my camera not work after several days? A: Maybe the camera is powered off because the solar panel is not connected well to charge. You can charge it with a 5V power adaptor first, reconnect the solar panel, and make sure the connection is good and stable.

Q: Why does the camera battery drain so fast? A: The camera sleeps when there is no motion and wakes up to record when the PIR sensor is triggered. If there are too many triggers, the battery will drain fast. If there are too many false alarms, please turn down the sensitivity. Also make sure the solar panel is connected well — there should be a lighting icon on the live view picture in the day time. If there is no lighting icon, the solar panel does not connect well and will not charge the camera, so the battery will drain fast.

Q: Can the camera connect to PC or other apps? A: No, it cannot work on PC or other apps. It can only work with the app "UBox" on iOS/Android phone and pad.

Q: Why does the solar panel not charge? A: Please open the charging port rubber, make the power cable go through the rubber hole, then plug into the camera and close the rubber. Make sure the charge LED is red when it is charging in the day time.

Q: Is the camera waterproof, can it work outside? A: This camera is IP66 weatherproof, so it is okay to work outside. Temperature range -20~+60℃ (-4~+140℉).

Q: Why can I not receive notifications on the phone app? A: Make sure you allowed ALL permissions when you ran the app for the first time, or go to the phone app permission management page to allow all permissions, or re-install the UBox app. If you still have problems, check the camera setting page → Detection sensitivity → select "High". If you still have problems, contact our support team at [email protected].

Q: How can I delete the videos from SD cards or Cloud storage? A: You can delete a single recording from Cloud storage, but for SD card recordings you have to format the whole SD card from the app. When the SD card is full, the latest video will cover the oldest video.

Q: Why does the SD card not record videos? A: First, make sure the SD card is installed successfully — go to the camera setting page → Memory card; if everything is right, you can see the memory size. We recommend using a famous brand SD card (SanDisk, Samsung, etc.) or buying from us, because a fake SD card can show memory size but cannot record videos, or may only record several videos and cannot overwrite when full.

Q: How long can the SD card record, can it record 24*7? A: This camera supports a 32~128G micro SD card. Usually a 32G SD card can save videos for 1 month, based on how often the camera is triggered per day. If you need continuous recording, go to camera setting → Recording time → Fulltime Recording, then it will save a video every 5 minutes. But this camera is powered by battery, so it can only continue working for 12 hours.

Q: How can I make it work if I change a phone? A: If you have a new phone, just install the UBox app, log in with the original account, and the camera will still be there.

Q: How can I turn on the night vision? A: The night vision is automatic — it only works when there is not enough light. You can easily switch the flood light or infrared LED when you watch the live picture. The floodlight is ON when the camera is triggered and wakes up at night. It is powered by battery, so you cannot use it as a traditional flood light.

Q: Can I add several cameras to the UBox app? A: Yes, you can add many cameras to the UBox app — just set up each camera as a brand new camera, then you can see them all in the app device list. But it only allows you to watch one camera live picture at a time (no multi-view function), because this camera is designed for the phone's portable small screen.

For more help, see the general FAQs.