UBox App DocumentationOutdoor Cam 4G (GW3)
Setup and usage guide for the GNCC GW3 outdoor 4G camera: what's in the box, device overview, SIM/SD card, app pairing, and troubleshooting.
What's in the Box
- Camera ×1
- Solar Panel ×1
- USB Cable ×1
- Outdoor Mount ×1
- Positioning sticker ×1
- Pack of Screws ×2
- Micro SD Card ×1
- SIM Card ×1
- Fixed Installation Bracket ×1
- User Manual ×1
If the package or camera is damaged, some accessories are missing or the App connection fails, please contact us for help: [email protected]
Device Overview
| # | Part | # | Part |
|---|---|---|---|
| ① | Lens | ⑧ | Micro SD Card Slot |
| ② | Light Sensor | ⑨ | Reset Switch |
| ③ | IR LED | ⑩ | SIM Card Slot |
| ④ | PIR | ⑪ | Power Switch |
| ⑤ | Microphone | ⑫ | Speaker |
| ⑥ | Indicator Light | ⑬ | USB Charge Port |
| ⑦ | IR LED | ⑭ | Charging Indicator |
Instructions for Use
Charge the Battery
- Charge the battery with a power adapter for the first use.
- Note: A 5V/1A or 5V/2A USB charger can be used.
- Charge the battery with the Solar Panel.
- Note: For better weatherproof performance, please always cover the USB charging port with the rubber plug after charging the battery.
- Show battery percentage: UBox App → Me → Common settings → Show battery percentage.
Charging Indicator
| LED | Status |
|---|---|
| Red LED | Charging |
| Blue LED | Fully Charged |
Install the SIM Card
Insert the test SIM card provided by GNCC
This SIM card does not need to be activated, please insert it into the camera directly. We provide 300MB of free data for testing. When it runs out of 300MB of data, please top up on the UBox App or replace it with your own SIM card.
Insert your own SIM Card for the camera
You need to activate your own SIM Card for the Camera, the SIM card shall support FDD and FDD LTE. Activate the card on your smartphone or with your network carrier before inserting it into the camera.
- Some SIM cards have a PIN code, please use your smartphone to disable the PIN first.
- Do not insert the IoT card into your smartphone.
- The SIM card provided by GNCC is purchased from third parties EIOTCLUB, more service support about how to top up the SIM card, please contact GNCC support [email protected]
Install the Micro SD Card
Please choose a Micro SD card with the specifications below so it can be compatible with the camera.
| Spec | Requirement |
|---|---|
| Capacity | Up to 128GB |
| Read and Write Speed | Class 10 or higher / ≥26Mbps |
| Format | FAT32 |
Please format your Micro SD card with a computer if the card doesn't work. You can contact GNCC support for help: [email protected]
Download and Register the App
Download. UBox is available for both iOS and Android operating systems. Search the name "UBox" in the App Store or Google Play, or visit http://app.ubianet.com/app/ubox/ to download the App.
Register. Please click "Allow" or "Agree" to enable this App to access your camera and phone. This will allow you to use the App functions normally.
UBox App is provided by a third party, please contact GNCC Support if you have any question during the use of the App: [email protected]
Connect the Camera
Turn on the camera and reset it. In the off state, insert the Micro SD Card and SIM card, press and hold the power switch for 1–2S to turn on the camera. The red LED lights up, then press and hold the Reset switch for several seconds until the voice prompts "System reset".
Scan the QR code on the camera. When the blue LED is solid on, open the UBox App, tap "Add a device" to enter the Device List, choose "Setup 4G Device", and then scan the QR code on the camera with the UBox App.
Add the camera. After a successful connection, you can modify the camera's name and location manually and then tap "Next" to add the camera.
Status LED
Connection sequence: red light always on → red light slow flashing → red and blue lights alternately slow flashing → red and blue lights flashing fast at the same time → blue light always on.
| LED state | Meaning |
|---|---|
| Red light always on / slow flashing | The system is starting up |
| Red and blue lights alternately slow flashing | SIM card detection |
| Red and blue lights flashing at the same time | The operator's network is being accessed |
| Blue light always on | Successfully connected to the network and server |
- When the camera is in standby mode, the status light is off and the default setting is to retry to access the network every 1 hour.
- If you have any questions about the connection, please contact GNCC support: [email protected]
UBox App Overview
| # | Function | # | Function | # | Function |
|---|---|---|---|---|---|
| ① | Push Alarm | ⑧ | PTZ | ⑮ | Battery Level |
| ② | Basic Settings | ⑨ | Sound of the Device | ⑯ | IR/White LED Switch |
| ③ | State of the Device | ⑩ | Screenshot | ⑰ | Full Screen Preview |
| ④ | Add Smart Device | ⑪ | Intercom | ⑱ | Cloud/SD Card Storage Switch |
| ⑤ | Camera Name | ⑫ | Picture Enlarge | ⑲ | Manual Video Recording |
| ⑥ | Definition of the Picture | ⑬ | Camera/Device Settings | ⑳ | PTZ Speed |
| ⑦ | Time of the Device | ⑭ | Online User | ㉑ | Picture Zoom Out |
- Camera/Device settings (⑬) includes Device name, Memory card, Image flip, Scene mode, Activity detection, Arming setting, Device alarm, Recording time, Power frequency, LED indicator, Synchronization time, Retry time, Volume settings.
- Basic settings (②) includes Permission sharing, Cloud service, 4G traffic service, View UID, Delete device.
FAQs
Q: Can this camera work with a 256GB micro SD card? A: No, the camera can only support up to 128GB (FAT32, class 10 or above).
Q: Can I top up the offered SIM card? A: Yes, you can top it up after entering Basic settings in the UBox App. Or you can enter the SIM card number at the EIOTCLUB official website and select the package to top up.
Q: How long can the solar panel power extension cable be connected? A: The cable length of the Solar Panel is 3 meters.
Q: The camera was used in the US. If I take it to the EU countries, can it work in EU countries? A: No, the US version camera is not able to work in the EU countries.
Q: How long can the battery last? A: The rechargeable battery is 8400mAh in capacity. It lasts for around 2 months in standby-mode. The battery life may vary depending on different mobile network service providers, signal strength, and other factors.
Q: Can this camera record continuously? A: No, this battery powered camera can only record motion videos.
Q: Can I add a user account and limit the feature of a user account? A: Yes, once one account scans the QR code to control the camera, other accounts cannot scan the QR code to control the camera. However, you can share it with friends and family through the sharing function on the app, and you can customize the permissions.
Q: Can the SIM card provided be used on a mobile phone or other devices? A: No, the attached IoT card has been bound by the device, and it is forbidden to insert it into other devices for use, otherwise, the IoT card will be locked and cannot be used.
Troubleshooting
Camera Is Not Powering On
- Make sure the power switch is turned on.
- Charge the battery with a DC 5V/2A power adapter. (When the blue light is on, the battery is fully charged.)
- If these don't work, please contact GNCC Support: [email protected]
PIR Sensor Fails To Trigger Alarm
- Make sure the battery is working.
- Make sure the SIM card is available.
- Make sure the PIR sensor is enabled or the schedule is set up properly and running.
- Make sure that the PIR sensor or the camera is installed in the right direction.
- Check the sensitivity settings and make sure it's set up properly.
- Tap on the UBox app and go to Device Settings → PIR Settings and make sure the corresponding action is checked.
- Reset the camera and try again. If these don't work, please contact GNCC support: [email protected]
Failed to Add During Network Configuration
- Make sure the antenna is screwed tightly.
- Make sure the LTE signal is good enough.
- Make sure the SIM card is the recommended one and has been activated.
- If the SIM card is the one our camera supports and has been activated, please try to switch on and off the camera again.
- Make sure you reset it successfully before network connection. If these don't work, please contact GNCC Support: [email protected]
Why Does the Device Not Recognize the TF Card
- Make sure the TF card is up to 128G (class 10 or above).
- Insert and remove the TF card after power off.
- Please check if the TF card is working normally and whether it is in FAT32 format.
When the mobile phone or the device is working in an unstable network, the App also will prompt that the TF card cannot be recognized. If these don't work, please contact GNCC Support: [email protected]
Need more help? See our FAQs, Device Setup, and Battery & Power guides.
FCC Warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
Note: These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.